Information
G'day! Welcome to the FAQs page for Australia Tour and Taxi Services. We've compiled the most common questions we receive to help you understand our services better. We pride ourselves on providing safe, luxurious, and reliable chauffeur-driven transport and private tours across Melbourne and Australia. Whether you're a family, corporate client, VIP, or a large group, we're here to ensure your comfort, punctuality, and an unforgettable travel experience every time.
"Ride, Tour, Relax- Answers at Your Fingertips."
Frequently asked questions
Find answers to your questions about booking, vehicles, tours, pricing, and more. We aim to clarify any tricky bits and address common worries so you can book with confidence. Your journey, our priority – safe, easy, and unforgettable.
Booking & reservations
How do I book a taxi or private tour? You can book online through our website, via email at bookings@australiatourandtaxiservices.com.au, or by calling us at +61405764331.
Can I book online or via email/phone? Yes, we offer multiple booking options for your convenience.
Do you offer instant booking confirmations? Yes, bookings made online receive instant confirmations. For phone/email bookings, confirmation will be sent promptly.
How far in advance should I book? We recommend booking as early as possible to ensure vehicle availability, especially for luxury vehicles or specific fleet types. For tours, at least a week's notice is ideal.
Vehicles & fleet
What types of vehicles do you offer? We offer a range of vehicles including luxury cars, vans, and buses to suit different group sizes and preferences.
Can I choose a specific vehicle for my trip? Yes, please specify your preference when booking, and we will do our best to accommodate your request.
Do you provide luxury cars, vans, buses, or limousines? Yes, we offer a premium fleet including luxury cars, vans, buses and limousines for special occasions.
Are your vehicles suitable for small or large groups? Absolutely! Our fleet is designed to cater for both small and large groups. Make sure to specify the number of passengers during the booking process.
Are baby seats available for children? Yes, please request baby seats when booking to ensure a safe and comfortable journey for your little ones.
Tours & destinations
What destinations do you cover in Melbourne and Australia? We cover a wide range of destinations across Melbourne and Australia. Please check our tour destinations page for more information.
Can you customize a private sightseeing tour? Absolutely! We can tailor a route or stop at multiple destinations to suit your interests. Just let us know your preferences when booking.
How long are the typical tours? Tour durations vary. Please check the tour description or contact us for specific tour lengths.
Do you offer family-friendly or group tours? Yes, we offer both family-friendly and group tours. Indicate your requirements when booking.
Are guided tours available or just transport? Both guided tours and transport-only options are available. Specify your preference when booking.
Pricing & payments
What are your rates for airport transfers and tours? Rates vary based on distance, duration, and vehicle type. Please request a quote via our website or contact us directly.
Do you charge by distance, duration, or a flat rate? We offer different pricing models. Airport transfers and tours can be flat rates, while other services may be based on distance or duration.
Are there premium or fixed-price packages for tours? Yes, we offer premium and fixed-price packages for tours. Enquire for details.
Which payment methods do you accept? We accept various payment methods, including credit cards, debit cards, and bank transfers. Payment details will be provided during the booking process.
Are tips included or optional? Tips are optional and at the discretion of the customer.
Airport & corporate services
Do you provide airport pickups and drop-offs? Yes, we specialise in airport transfers. Provide your flight details when booking for punctual service.
Can you accommodate corporate clients or VIP transfers? Absolutely! We offer tailored services for corporate clients and VIP transfers.
Do you offer airport crew transport? Yes, we provide airport crew transport with special scheduling arrangements.
Are there waiting charges at airports? Waiting charges may apply after a certain grace period. Details will be outlined in your booking confirmation.
Reliability & safety
Are your chauffeurs licensed and trained? Yes, all our chauffeurs are licensed, trained, and experienced professionals.
Do you provide professional and punctual service? Absolutely! Professionalism and punctuality are our top priorities.
Are your vehicles insured and maintained regularly? Yes, our vehicles are fully insured and undergo regular maintenance for your safety.
What measures do you take for COVID-19 or hygiene? We adhere to strict hygiene protocols, including regular sanitisation of vehicles.
Special events & occasions
Do you provide wedding cars, limo services, or event transport? Yes, we offer premium vehicles for weddings, special events and occasions.
Can I book transport for sports teams or large groups? Absolutely, we can handle transport for sports teams or large groups. Contact us to discuss your needs.
Do you offer luxury vehicles for birthdays, anniversaries, or VIP events? Yes, our luxury fleet is available for birthdays, anniversaries, or VIP events.
Customer support
Who can I contact for questions or changes to my booking? Contact our customer support team at [[phonenumber]] or [[email]] for any inquiries.
Is 24/7 customer support available? Yes, we offer 24/7 customer support for urgent matters.
Can I modify or cancel a booking? Yes, modifications and cancellations are possible. Please refer to our cancellation policy for details.
Your journey, our priority
Australia Tour and Taxi Services provides safe, luxurious, and reliable chauffeur-driven transport and private tours across Melbourne and Australia, tailored for every traveller—whether it’s a family, corporate client, VIP, or large group—ensuring comfort, punctuality, and an unforgettable travel experience every time.